Technical Support and Thorcom
Thorcom offers a range of technical support services to suite new customers, customers that
have purchased our products and use them within their own solutions and customers that have
end-to-end solutions supplied and implemented by Thorcom.
To ensure that you get the best service from us please choose the most appropriate type
of support from those described below.
Pre-sales technical advice
If you are interested in our products and solutions and need further assistance, guidance
or advice on how you can use them as part of a solution in your organisation please
contact the Sales Department as follows:
Phone: 01905 756700 (+44 1904 7556 700 international)
Fax: 01905 755777 +44 1905 755 777 international)
Email: sales@thorcom.co.uk
Product based technical support
If you own or use a Thorcom product and require documentation, manuals, software downloads,
drivers or firmware updates please visit the support micro-site for the product in question.
Product support pages can be found within the Products section of our website, accessible
via the following links:
If you cannot find the information that you need then please contact the Support Department:
Support help desk
If you are a customer that has a vehicle tracking or mobile data system supplied by Thorcom
and have a technical support issue, please contact the Technical Support Help Desk
Phone: 0870 874 1144 (United Kingdom) +44 870 874 1144 (international)
Fax: 01905 755777 (United Kingdom) +44 1 905 755 777 (international)
Email: support@thorcom.co.uk
NOTE: The technical support help desk is intended for Thorcom customers with
a purchased Support Contract (see below).
Support Contracts
Thorcom provides technical assistance to supported customers by way of Support
Contracts. Purchasing a Support Contract entitles customers to:
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Various levels of support |
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Support ticket numbers |
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Problem resolution |
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Advanced notifications of updates, e.g. engineering bulletins |
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Remote diagnostics and upgrades |
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Site visits |
For further information please contact sales@thorcom.co.uk
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