Thorcom Systems takes the security and privacy of customer information seriously - we are committed to safeguarding your privacy online when using our web site. This guide describes how we collect, use and safeguard the information you provide to us when you use our online services.
From time to time you may be asked to submit personal information about yourself (for example your name, email address, telephone number, etc.) in order to receive information or use services on our web site. Such services include newsletters, competitions, and personalised services.
By providing the information in the fields requested, you enable Thorcom to offer you the services that you have selected. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive and allow you to control the receipt of such information and services.
Thorcom is committed to protecting your privacy and information and will use reasonable endeavors to keep any information that you provide via our website safe and secure.
Personal data is the information you supply that identifies you, for example, your name, address, email address or phone number. Anonymous data is information that does not identify you personally, for example, the length of time a visitor spent on a particular page on the web site.
Thorcom's primary reason for collecting data (both personal and anonymous) is so that we can better understand our customers' needs and use of the website. Personal data is also used to provide personalised services such as monthly email news letters and online technical support.
When you submit personal information to us by way of filling in a form on our website, for example for a Sales Enquiry, Feedback, a Competition or for access to a personalized service, we will:
- tell you how we will use the information
- send you a copy of the information so that you have the ability to correct it
- keep the information on the system while we provide the service that requires it
- amend, update or delete the information if you request us so to do
You have a right to request a copy of any personal information Thorcom holds on you and have any inaccuracies corrected. Please address requests to email@example.com. Please note that, as a security measure, Thorcom will only respond to requests for information from the email address that is registered the information with us.
Thorcom may use 'cookies' to store and track information about your use of our website. A cookie is a small piece of data sent by our web server to your web browser which is stored on your PC's hard drive. The presence of the cookie can then later be queried or checked when you access pages on our site.
Website analytics and statistics
Thorcom may use the Google Analytics system to track information about the use of our website and pages visited. This allows us to see who is accessing what part of the website, identify trends and improve information available on our products and services. You can find out more about Google Analytics system here.
If we provide you with a personal login or sign-in on the web site for access to restricted content or additional facilities or features of the site then we may record additional "preferences" for how you want the site to appear or for the facilities or features that we may offer you.
Our web servers, like the majority of servers on the internet, maintain log files that record the date and time, internet protocol address, browser type, computer/operating system type, page or object name accessed, size of transfer, result code for the transfer, referring entry/exit pages, number of clicks on pages etc.
The log files also gather "logged in usernames" if we have provided you with personal access to private/protected areas of the web site.
This information is used to administer the web site, analyse trends and gather demographic information about our users. In addition we use this information to look for faults or problems on the web site and identify misuse or abuse of the site.
Personal Information and Third Parties
Thorcom promises that it will only use any personal information for Thorcom internal company use to service its customers and visitors to the Thorcom website.
Thorcom does not sell, re-sell, rent, give away or disseminate personally identifiable information to any Third Parties and does not export personal data to any location outside the European Union.
- if we are required to provide information to a law enforcement agency such as the Police
- if you breech a confidentially, contract or other agreement with us and we need to use your information to pursue an appropriate remedy
Full contact details for Thorcom are provided on the Contact Us page of our web site.